Customer support
All your customers' requests, one inbox.
Support centralises your customers' emails, forms, and chats into tickets, with canned responses, SLAs, and a knowledge base. Apollon suggests replies.
- Open source souverain · Zammad (AGPL-3.0)
- ○ MCP integration in progress
- In development
Illustrative preview, fictional data
Features
Everything you need, nothing that tracks you.
Multi-channel tickets
Email, web form and chat in the same queue.
Canned responses
Your best answers, one click away.
Processing times
Tracked service commitments and alerts.
Knowledge base
Public articles so your customers can find answers on their own.
Suggested replies
Apollon suggests, the agent approves.
Statistics
Volume, lead times and satisfaction.
Powered by Apollon
Ask, and Apollon handles it in Customer support.
Customer support launches with its MCP server: Apollon will act on your behalf from day one, with your approval.
- « Summarise tickets opened since yesterday »
- « Suggest a reply to ticket 128 »
- « Which topics come up most this month? »
Use cases
- Never lose a customer request in a shared inbox again.
- Respond faster with Apollon's help.
- Replace Zendesk or Intercom.
The European alternative to
Hosted in Europe
On our servers in France, beyond the reach of the Cloud Act.
Secure single account
Eurathos sign-in with two-factor authentication and passkeys.
Open source souverain · Zammad (AGPL-3.0)
Self-hosted, updated and secured by Eurathos.
Saved
Data backed up off-site, restore tested.